SuiteLife System offers extended support services for the products that we develop and sell. Support packages provide mission-critical software support to keep your systems operating efficiently.
Support is offered in one of two options: per incident, or through our Annual Support option. Per incident is available 8am-5pm PST/PDT, Monday through Friday excluding public and office holiday periods. Each established case number will require pre-payment via Credit Card at the time of the call.
Annual Support contracts offer the unprecedented flexibility of phone support 24/7. Additionally, your email inquiries will be answered in no more than 4 hours.
Support Engineers can be reached via telephone by calling +1.888.418.3646 during normal business hours you will be answered by one of our on-site support staff, if they are unable to answer your calls immediately your voice-mail message will be forwarded to the next available engineer. You can also submit an email request to firstname.lastname@example.org, this offers you the ability to submit your inquiry without the time constraint of a voice-mail or answering service limitation.
You can also contact support, via the Contact page on this website, by entering your details and submitting your request.