These policies cover every order placed through the suitelife online store at suitelifesystems.com: GPX controllers, TE-09 punch-down panels, sensor kits and support plans.
Orders, Pricing and Payment · Shipping · Returns and Refunds · Warranty · Contact
Orders, Pricing and Payment
All prices are in US dollars and do not include shipping or sales tax, which are calculated at checkout. We accept Visa, Mastercard, American Express and Discover through Intuit Payments; your card is charged when you place the order.
Sales tax is charged on orders shipped to addresses where SuiteLife Systems is required to collect it, at the rate for the delivery address. Tax-exempt customers should email a valid resale or exemption certificate to support@nfbconsulting.com before ordering so we can apply the exemption.
We reserve the right to cancel an order because of a pricing error, a stock shortage, or suspected fraud. If we cancel, you receive a full refund to your original payment method.
For volume pricing, purchase orders, or reseller accounts, call +1.888.418.3646 or contact us.
Shipping
Orders within the United States ship by UPS at flat rates per box. Each item ships in the box size listed below, and you pay the rate for every box in your order.
| Box | Products | UPS Ground | UPS 2nd Day Air | UPS Next Day Air |
|---|---|---|---|---|
| Large (21″ × 16″ × 8″) | GPX-32, GPX-32 Pro, TE-09, GPX + TE-09 bundles | $50 | $272 | $333 |
| Medium (14″ × 10″ × 4″) | GPX-8 Pro | $25 | $128 | $215 |
| Small (12″ × 7″ × 7″) | RF, Fuel and AC Power sensor kits | $29 | $107 | $175 |
A GPX-32 bought with a TE-09 ships together in one large box when ordered as a bundle. Support plans are delivered electronically and carry no shipping charge.
Orders outside the United States. We ship to countries in North, Central and South America and the Caribbean. These orders show “UPS shipping, quoted after your order” at checkout. Before shipping, we email you the UPS rate for your destination and charge it separately once you approve it. Import duties, taxes and brokerage fees are the buyer’s responsibility.
Processing time. In-stock items normally ship within 2 business days. Fuel Sensor Kits are configured to the pressure range you order and may take longer; we will confirm the ship date by email.
Damage in transit. Inspect your shipment when it arrives. Report visible damage or missing items within 5 business days, with photos of the box and contents, so we can file a claim with UPS and send a replacement.
Returns and Refunds
You may return hardware within 30 days of delivery for a refund, less a 10% restocking fee. Returned items must be complete, with all cables, power supplies and documentation, and in resalable condition.
| Item | Returnable? | Refund |
|---|---|---|
| GPX-32, GPX-32 Pro, GPX-8 Pro, TE-09, bundles | Yes, within 30 days | Purchase price less 10% restocking fee |
| RF and AC Power sensor kits; Fuel Sensor Kit at the standard 0–20 ftH₂O range | Yes, within 30 days | Purchase price less 10% restocking fee |
| Fuel Sensor Kit built to a non-standard pressure range | No (custom-built) | Not refundable; covered by the 12-month warranty |
| Annual Support Plan | No | Not refundable |
| Per-Incident Support | No | Not refundable |
Original shipping charges are not refunded, and you pay return shipping unless the item arrived damaged or we shipped the wrong item. The restocking fee does not apply to items that arrived damaged, defective or incorrect.
How to return an item
- Request a Return Merchandise Authorization (RMA) number by calling +1.888.418.3646 or emailing support@nfbconsulting.com with your order number and the reason for the return.
- Pack the item securely, preferably in its original packaging, and mark the RMA number on the outside of the box.
- Ship it to SuiteLife Systems, 2501 East 28th Street, Suite 111, Signal Hill, CA 90755. We cannot accept returns without an RMA number.
- We inspect the return and issue your refund to the original payment method within 10 business days of receiving it.
Warranty
SuiteLife Systems hardware is warranted against defects in materials and workmanship under normal use for the periods below, starting on the date of delivery.
| Product | Warranty |
|---|---|
| GPX-32, GPX-32 Pro, GPX-8 Pro | Limited lifetime |
| TE-09 Punch-Down Panel | Limited lifetime |
| RF, Fuel and AC Power sensor kits | 12 months |
The limited lifetime warranty covers the product for as long as the original purchaser owns it and is not transferable to a later owner. If a covered product fails, we will repair or replace it, at our option, with the same or an equivalent model. Replacement units may be new or refurbished and carry the remainder of the original warranty.
What the warranty does not cover
- Damage from lightning, power surges, or connection to supplies outside the published specifications
- Damage from incorrect wiring, including connecting the TE-09 to the GPX-32 incorrectly, as described in the TE-09 setup guide
- Physical damage, liquid damage, or operation outside the published temperature and humidity ranges
- Products that have been opened, modified or repaired by anyone other than SuiteLife Systems
- Consumable items, cables and accessories damaged through normal wear
- Software configuration, integration or site labor, which is covered by our support plans
Making a warranty claim. Contact us at +1.888.418.3646 or support@nfbconsulting.com with your order number, the product serial number and a description of the fault. We troubleshoot with you first, and if the unit needs service we issue an RMA number. Ship the unit to SuiteLife Systems, 2501 East 28th Street, Suite 111, Signal Hill, CA 90755, at your expense. We pay to ship the repaired or replacement unit back to you, anywhere we ship. The 12-month sensor kit warranty is provided by SuiteLife Systems and takes the place of the individual component makers’ warranties.
This warranty is our only warranty. To the extent permitted by law, we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose, and we are not liable for indirect, incidental or consequential damages, including lost revenue or off-air time.
Contact
SuiteLife Systems, 2501 East 28th Street, Suite 111, Signal Hill, CA 90755
Phone: +1.888.418.3646 · Email: support@nfbconsulting.com · Monday–Friday, 8:00 AM–5:00 PM Pacific